FAQ
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General Shipping Information
What shipping options are available?
What shipping options are available?
DOMESTIC SHIPPING
For orders within the United States:
HIH Club offers free UPS® Standard shipping within the United States on all orders over $100! It's our way of saying thank you for shopping with us!
We ship all orders in the USA via UPS®. We offer several shipping speeds and rates at checkout to suit your needs:
- UPS 2nd Day Air®: Average delivery time is by the end of 2nd business day. 2nd day air is available for all 50 states. Shipping speed may vary for shipping to Alaska and Hawaii.
- UPS Ground Shipping: Average delivery times are within 1-5 business days. Ground shipping is available for all 50 states.
- UPS Standard Shipping: Average delivery times are within 3-7 business days. Standard shipping is only available within the 48 continental states.
For more information about UPS Domestic Shipping, please Click Here to visit their dedicated domestic shipping webpage.
For orders under $100, you will be presented with your cheapest and quickest shipping options at checkout. Shipping costs are based on the shipping speed you select, the destination of your order, and the weight of the items. Your exact shipping cost will be shown to you during the checkout process.
INTERNATIONAL SHIPPING
CANADA
HIH Club offers DHL Express Worldwide® shipping to all 13 Canadian provinces. Average shipping time to Canada is 4-8 business days unless unexpected delays occur.
EUROPE
HIH Club offers DHL Express Worldwide® shipping to 13 European countries at this time. (Belgium, Czech Republic, Denmark, Finland, France, Germany, Italy, Netherlands, Poland, Portugal, Spain, Sweden and the United Kingdom). Average shipping time to Europe is 4-8 business days unless unexpected delays occur.
For more information about DHL Express Worldwide shipping, please Click Here to visit their dedicated Express Worldwide shipping page
DHL Express shipping costs are based on the destination of your order, and the weight of the items. Your exact shipping cost will be shown to you during the checkout process.
Please note that the shipping time displayed at checkout reflects the estimated delivery speed of the shipping service and does not account for the fulfillment time, which is the process of packing and preparing your order for shipment. Our team fulfills orders Monday through Friday. Please allow up to 2 full business days for order processing.
Once your order has been transferred to the mail carrier, they assume full responsibility for the package and its delivery timeline. Shipping times may vary depending on your location and the carrier.
To view our full shipping policy Click Here.
Does HIH Club offer free shipping?
Does HIH Club offer free shipping?
HIH Club offers free UPS® Standard shipping within the United States on all orders over $100! It's our way of saying thank you for shopping with us!
To view our full shipping policy Click Here.
How long does shipping take?
How long does shipping take?
DOMESTIC SHIPPING
For orders within the United States:
We ship all orders in the USA via UPS®. We offer several shipping speeds and rates at checkout to suit your needs:
- UPS 2nd Day Air®: Average delivery time is by the end of 2nd business day. 2nd day air is available for all 50 states. Shipping speed may vary for shipping to Alaska and Hawaii.
- UPS Ground Shipping: Average delivery times are within 1-5 business days. Ground shipping is available for all 50 states.
- UPS Standard Shipping: Average delivery times are within 3-7 business days. Standard shipping is only available within the 48 continental states.
INTERNATIONAL SHIPPING
CANADA:
HIH Club offers DHL Express Worldwide® shipping to all 13 Canadian provinces. Average shipping time to Canada is 4-8 business days.
EUROPE:
HIH Club offers DHL Express Worldwide® shipping to 13 European countries at this time. (Belgium, Czech Republic, Denmark, Finland, France, Germany, Italy, Netherlands, Poland, Portugal, Spain, Sweden and the United Kingdom). Average shipping time to Europe is 4-8 business days.
DHL Express Worldwide shipping costs are based on the destination of your order, and the weight of the items. Your exact shipping cost will be shown to you during the checkout process.
Please note that the shipping time displayed at checkout reflects the estimated delivery speed of the shipping service and does not account for the fulfillment time, which is the process of packing and preparing your order for shipment. Our team fulfills orders Monday through Friday. Please allow up to 2 full business days for order processing.
Once your order has been transferred to the mail carrier, they assume full responsibility for the package and its delivery timeline. Shipping times may vary depending on your location and the carrier.
To view our full shipping policy Click Here.
How much does shipping cost?
How much does shipping cost?
HIH Club offers free UPS® Standard shipping within the United States on all orders over $100! It's our way of saying thank you for shopping with us!
DOMESTIC SHIPPING:
We ship all orders in the USA via UPS®. We offer several shipping speeds and rates at checkout to suit your needs:
For orders under $100 you will be presented with your cheapest and quickest shipping options at checkout.
Shipping costs are based on the shipping speed you select, the destination of your order, and the weight of the items.
Your exact shipping cost will be shown to you during the checkout process
INTERNATIONAL SHIPPING:
HIH Club uses DHL Express Worldwide® shipping for all orders to Canada or Europe.
Shipping costs are based on the destination of your order, and the weight of the items.
Your exact shipping cost will be shown to you during the checkout process.
Please note, packages being shipped outside of the U.S. may be subject to customs or duties fees. Any added fees are the responsibility of the customer to pay and are not included in HIH Club shipping rates.
To view our full shipping policy Click Here.
Do you ship internationally?
Do you ship internationally?
At this time, HIH Club ships orders within the United States, Canada and 13 European countries. (Belgium, Czech Republic, Denmark, Finland, France, Germany, Italy, Netherlands, Poland, Portugal, Spain, Sweden and the United Kingdom)
We are excited to expand our shipping options to more locations in the near future!
To view our full shipping policy Click Here.
What carrier do you use for shipping?
What carrier do you use for shipping?
We ship all orders in the USA via UPS®. We offer several shipping speeds and rates at checkout to suit your needs.
For all orders to Canada and Europe we ship using DHL Express Worldwide®.
To view our full shipping policy Click Here.
Who is responsible for customs and duty fees?
Who is responsible for customs and duty fees?
Please note, packages being shipped outside of the U.S. may be subject to customs or duties fees. Any added fees are the responsibility of the customer to pay and are not included in HIH Club shipping rates.
If a customer fails to pay these charges and the package is lost, rejected, or returned to us as a result, it will be considered non-refundable. This policy reflects the complexities and expenses associated with handling such returns, as well as the increased risk of damage or loss during transit. We appreciate your understanding on this matter.
To view our full shipping policy Click Here.
Can I ship to a different address than my billing address?
Can I ship to a different address than my billing address?
Yes, you can ship to a different address than your billing address. During checkout, simply enter your desired shipping address in the "Shipping Address" section and your billing address in the "Billing Address" section. Be sure to double-check both addresses for accuracy before completing your order.
Shipping costs will reflect based on your shipping address, not your billing address.
To view our full shipping policy Click Here.
Order Processing
How can I track my order?
How can I track my order?
Please allow 2 full business days to process your order. Once your order has shipped, you will receive a tracking number via email. You can use this number to track your shipment directly through the carrier's website.
Additionally, HIH Club uses the Shop App to give you easy access to manage and track your delivery, allowing you to follow your order every step of the way.
To view our full shipping policy Click Here.
How long does it take to process an order before it ships?
How long does it take to process an order before it ships?
Our team fulfills orders Monday-Friday. Please allow 2 full business days to process your order.
All orders are processed and mailed from Newport Beach, California USA.
Please note that the shipping time displayed at checkout reflects the estimated delivery speed of the shipping service and does not account for the fulfillment time, which is the process of packing and preparing your order for shipment.
To view our full shipping policy Click Here.
How will I know when my order has been shipped?
How will I know when my order has been shipped?
Immediately after placing your order you will receive an order confirmation email with your order number.
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your shipment directly through the carrier's website.
Additionally, HIH Club uses the Shop App to give you easy access to manage and track your delivery, allowing you to follow your order every step of the way.
To view our full shipping policy Click Here.
Can I cancel my order after it has been placed?
Can I cancel my order after it has been placed?
If you need to cancel your order, please email our customer service team at hello@hihclub.com within 24 hours of placing it. We will do our best to process your cancellation before the order has shipped.
If your cancellation request is received after the order has been shipped, you will need to wait for the package to arrive and then initiate an online return Here. Please follow the prompted return instructions.
If we receive your cancellation request before the order has been shipped we will cancel it for you and issue a refund. Order cancellations will be refunded exclusively to the original form of payment and cannot be converted into store credit. Depending on your credit card or bank, refunds to the original form of payment can take up to 30 business days.
To view our full return and refund policy Click Here.
What if my order has not arrived within the expected fulfillment and shipping window?
What if my order has not arrived within the expected fulfillment and shipping window?
Please note: once your order has been handed over to the carrier, they assume full responsibility for its delivery. We cannot be held liable for lost or stolen packages after they are in the carrier's possession. For any issues with delivery, we recommend contacting the carrier directly.
IF YOUR ORDER HAS NOT ARRIVED WITHIN THE ESTIMATED TIMELINE:
Check Your Tracking Information
Once your order has shipped, you will receive a tracking number via email. Please use this to monitor your shipment directly through the carrier's website. Sometimes, delays occur due to issues with the carrier.
Allow for Extra Time
While we strive to get your order to you promptly, unforeseen carrier delays may occur, especially during peak seasons or due to weather. Please allow a few extra business days for delivery.
Contact the Carrier
For any delays or concerns, we recommend contacting the carrier directly with your tracking information for assistance. For orders within the US please reach out to UPS®. For shipments to Canada or Europe please contact DHL®. The carrier may have you file a missing package claim, request a delivery investigation or file a refund claim through them.
Please check out the UPS website FAQ and DHL website FAQ pages for their individualized policies and procedures.
To view our full shipping policy Click Here.
What can I do if my order has been lost or stolen?
What can I do if my order has been lost or stolen?
LOST OR STOLEN PACKAGES:
Please note: once your order has been handed over to the carrier, they assume full responsibility for its delivery. We cannot be held liable for lost or stolen packages after they are in the carrier's possession. For any issues with delivery, we recommend contacting the carrier directly. HIH Club is not responsible for lost or stolen packages.
Check Your Tracking Information
Once your order has shipped, you will receive a tracking number via email. Please use this to monitor your shipment directly through the carrier's website. Sometimes, delays occur due to issues with the carrier.
If your package shows as delivered for some time but you’re unable to locate it, it may have been misplaced or stolen. Similarly, if the tracking information hasn’t been updated for an extended period, your package may be lost in transit.
Contact the Carrier
For stolen packages or packages lost in transit, contact the carrier directly with your tracking information for assistance. For orders within the US please reach out to UPS®. For shipments to Canada or Europe please contact DHL®.
File a Claim
Most carriers, including UPS and DHL, allow customers to file a claim for lost or stolen packages. The carrier may require documentation such as proof of purchase or a description of the package contents.
Please check out the UPS website FAQ and DHL website FAQ pages for their individualized policies and procedures.
For assistance or questions about filing a claim with the carrier please send an email with your order number to hello@hihclub.com.
To view our full shipping policy Click Here.
Exchanges and returns
What are your policies and criteria for returning an item?
What are your policies and criteria for returning an item?
RETURN REQUIREMENTS
Returns are accepted for eligible items within 30 days of purchase date.
Eligible items are unused products in their original, perfect condition. This means unused, unworn and with tags attached. Please make sure that your return meets this criteria before sending it back to us.
Please note that final sale items, such as stickers, are not eligible for a return. If an item is final sale it will be noted for you at checkout.
STARTING A RETURN
To initiate a return, simply log in to your HIH Club account Here and follow the guided steps. During the process, you can select either store credit or a refund to your original payment method. A cost-free return label will be emailed to you.
Securely package your return and mail it back to us using the prepaid return label. Ship your return back within 7 days of initiating the return. Whenever possible, please ship items back in their original packaging whenever possible. Be sure to keep track of your return tracking information.
Once we receive your return, we will inspect the item to ensure it meets our return criteria and is in unused, original condition. After your return is approved, we will promptly process your refund in the form you selected during the return process (store credit or a refund). Store credit will be made available for immediate use after we inspect and approve your return. Depending on your credit card or bank, refunds to the original form of payment can take up to 30 days.
We’re here to ensure you have a smooth, happy shopping experience. If you have any questions or need help, our support team is just an email away at hello@hihclub.com.
To view our full return and refund policy Click Here.
Does HIH Club offer exchanges?
Does HIH Club offer exchanges?
At this time, HIH Club does not offer direct exchanges. If you’d like to exchange an item, please complete the return process and place a new order for the desired item. To initiate a return, Click Here and follow the guided steps. During the process, you can choose between store credit, which can be used toward your new item, or a refund to your original payment method. Store credit will be made available for immediate use after we inspect and approve your return. Depending on your credit card or bank, refunds to the original form of payment can take up to 30 days.
To view our full return policy Click Here.
How do I begin an online return?
How do I begin an online return?
STARTING A RETURN
To initiate a return, simply log in to your HIH Club account Here and follow the guided steps. During the process, you can select either store credit or a refund to your original payment method. A cost-free return label will be emailed to you.
Securely package your return and mail it back to us using the prepaid return label. Ship your return back within 7 days of initiating the return. Whenever possible, please ship items back in their original packaging whenever possible. Be sure to keep track of your return tracking information.
Once we receive your return, we will inspect the item to ensure it meets our return criteria and is in unused, original condition. After your return is approved, we will promptly process your refund in the form you selected during the return process (store credit or a refund). Store credit will be made available for immediate use after we inspect and approve your return. Depending on your credit card or bank, refunds to the original form of payment can take up to 30 days.
We’re here to ensure you have a smooth, happy shopping experience. If you have any questions or need help, our support team is just an email away at hello@hihclub.com.
To view our full return and refund policy Click Here.
Who pays for return shipping?
Who pays for return shipping?
At HIH Club, we offer free return shipping. If you ever need to make a return, it’s our way of making the process as seamless and stress-free as possible.
To initiate a return, simply log in to your HIH Club account Here and follow the guided steps.
A cost-free return label will be emailed to you.
To view our full return and refund policy Click Here.
What can I do if my item arrives incomplete or damaged?
What can I do if my item arrives incomplete or damaged?
INCOMPLETE OR DAMAGED ORDERS
We strive to provide you with high quality products and a seamless shopping experience. However, if your order ever arrives damaged or incomplete, we’re here to help.
If your order is damaged, please email us at hello@hihclub.com as soon as possible, including your order number and a clear photo of the item’s condition.
We handle damaged orders on a case-by-case basis and will do our best to find a resolution that works for you.
If your order ever arrives incomplete, please email us at hello@hihclub.com as soon as possible. Please include your order number and tell us what item(s) were missing. We’ll do our best to resolve the issue promptly.
To view our return and refund policy Click Here.
Can I return an item gifted to me?
Can I return an item gifted to me?
Gifted items can be returned for store credit, provided they meet our return criteria.
Please note that gift returns are eligible for store credit only.
If you’d like to return an item received as a gift please email us at hello@hihclub.com with the order number and the return address to be used for the return label. We’ll provide you with a cost-free return label via email.
Kindly package your return securely, using the original packaging if possible, and send it back to us. Once we receive and approve your return, we will notify you via email and issue store credit for the value of the order.
To view our full return and refund policy Click Here.
Product Information
How are your products made?
How are your products made?
We are proud to be a women-owned and operated business based in Newport Beach, California. All of our products are thoughtfully designed by our founder Esther, who lovingly creates each graphic, product and fabric print.
All of our products are made from locally sourced or imported materials. Every product is printed and sewn with care by our talented friends in Orange County. Once finished, we personally inspect each item for quality and package it with love in our garage office in Newport Beach before sending it off to you!
Want to learn more about HIH Club and our products? Click Here to visit our About Us page!
What is the best way to care for the pickle charms?
What is the best way to care for the pickle charms?
Our pickle charms are designed to be low-maintenance, thanks to their high-quality faux fur, which doesn’t require cleaning. To keep the hardware looking its best, simply polish or wipe it down gently with a dry microfiber cloth.
If the satin bow gets stained, we recommend spot cleaning with warm water and mild soap, then allowing it to air dry completely. Please avoid getting the hardware wet, and never wash the faux fur or place the pickle in a washing machine or dryer. With proper care, your pickle charm will stay looking fabulous!
Do you offer gift cards?
Do you offer gift cards?
HIH Club does offer digital gift cards! To purchase a gift card Click Here.
As the gift card is digital, it will be emailed to the email address used at checkout.
At this time we offer gift card denominations of $50, $100, $150 and $200, $250 and $300. If you are ever interested in purchasing a custom gift card amount please send an email to hello@hihclub.com and we would be happy to assist you.
What happens when I add a gift message at checkout?
What happens when I add a gift message at checkout?
When you add a custom gift message at checkout, it will be printed on the packing slip and included with your order. It’s a thoughtful way to add a personal touch when sending a gift!
